{"id":12980,"date":"2026-04-16T13:47:19","date_gmt":"2026-04-16T10:47:19","guid":{"rendered":"https:\/\/bestcool.com.cy\/?page_id=12980"},"modified":"2026-04-16T13:59:34","modified_gmt":"2026-04-16T10:59:34","slug":"cancellations-and-returns","status":"publish","type":"page","link":"https:\/\/bestcool.com.cy\/el\/cancellations-and-returns\/","title":{"rendered":"\u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ad\u03c2 \u03ba\u03b1\u03b9 \u0391\u03ba\u03c5\u03c1\u03ce\u03c3\u03b5\u03b9\u03c2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12980\" class=\"elementor elementor-12980\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f07243 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f07243\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d955f6\" data-id=\"7d955f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bec0e38 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"bec0e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b><i>Cancellations and returns<\/i><\/b><\/h4><p><span style=\"font-weight: 400;\">We hope you&#8217;ll love every purchase from our website, but if you change your mind, we allow order cancellations before the order is prepared and, at any event, within a maximum of 14 days from the date of placing the order.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">How to cancel your order:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notify us via email quoting your order details to the following email address: [<\/span><span style=\"font-weight: 400;\">info@daikincy.com<\/span><span style=\"font-weight: 400;\">]<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select or quote the items you want to cancel and your reason for cancellation<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will email you confirmation of your cancelled order<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">If the items have been delivered and you are not completely satisfied, you may return the items to us within <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> from the date you received the items.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Condition for return<\/b><span style=\"font-weight: 400;\">: The product must be unopened, undamaged and unused with all seals, packaging, and shrink-wrap intact and in the same condition you received them. If an item has a security tag attached, it must be returned with the tag in its original position. If you received a return note with your order, please complete the same and attach it to the outside of your package. Any returns that do not meet our policy will not be accepted. Upon receiving the returned product, we will issue a full refund or credit note for the amount paid. This applies to a visual inspection only, not a product trial.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Return shipment<\/b><span style=\"font-weight: 400;\">: We recommend using a recorded delivery service for your protection. Customers are liable for any returns made at their own expense.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Return costs<\/b><span style=\"font-weight: 400;\">: You are responsible for return shipping costs unless the item was delivered in error or is faulty. The item should be securely packaged and returned with a copy of your invoice. The return must reach us within seven working days from the return notification date.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Opened items<\/b><span style=\"font-weight: 400;\">: We can only accept the return of opened items if they are faulty and\/or of unsatisfactory quality and\/or unfit for their purpose.<\/span><\/li><\/ul><h3><b>Additional Conditions<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Goods are subject to availability. We reserve the right to cancel the contract if an item is unavailable.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment and delivery charges are non-refundable unless the items were received faulty and\/or of unsatisfactory quality and\/or unfit for their purpose.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices and product specifications are subject to change without notice. Minor variations in specification do not entitle the purchaser to cancel the contract.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims for flawed and\/or defective and\/or damaged goods must be made within 24 hours of receipt. Please inspect goods immediately upon delivery and send an email to our Customer Service team comprehensively informing them of the flaw, defect or damage.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For product suitability inquiries, please contact the manufacturer.<\/span><\/li><\/ul><h3><b>Delivery and Charges<\/b><\/h3><p><span style=\"font-weight: 400;\">Orders may be subject to a delivery charge. For more information, please see our <a href=\"https:\/\/bestcool.com.cy\/shipping-delivery\/\">Shipping Policy<\/a><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>First-time orders<\/b><span style=\"font-weight: 400;\">: The cardholder&#8217;s name and address must match the delivery address for the first order.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not deliver to P.O. Boxes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We aim to dispatch goods within <\/span><b>72 hours<\/b><span style=\"font-weight: 400;\"> o<\/span><span style=\"font-weight: 400;\">f receiving your order. However, this may vary based on stock availability. Delivery times are provided in good faith but are not binding. We are not responsible for transport delays.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Late delivery does not entitle you to cancel the order.<\/span><\/li><\/ul><h3><b>Refunds (Cyprus)<\/b><\/h3><p><span style=\"font-weight: 400;\">You have the right to request a refund within <\/span><b>14 calendar days<\/b><span style=\"font-weight: 400;\"> from the date you received the product.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Return process<\/b><span style=\"font-weight: 400;\">: It is recommended to keep your tracking ID when sending items back via <\/span><span style=\"font-weight: 400;\">COURIER<\/span><span style=\"font-weight: 400;\"> to ensure we can track your package. You can return the product to \u039b\u03b5\u03c9\u03c6\u03cc\u03c1\u03bf\u03c2 \u039b\u03c5\u03ba\u03b1\u03b2\u03b7\u03c4\u03c4\u03bf\u03cd 48, \u0395\u0393\u039a\u03a9\u039c\u0397 2401 through any postal service of your choice.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Return costs<\/b><span style=\"font-weight: 400;\">: You are responsible for the return costs. Include the confirmation email with the package.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Refund process<\/b><span style=\"font-weight: 400;\">: Refunds are processed via bank transfer to your original payment method after we receive and inspect the product to confirm it is in its original, unopened condition. If you paid by <\/span><b>cash on delivery<\/b><span style=\"font-weight: 400;\">, please provide your IBAN, account holder name, and bank institution name for the refund process. Bank transfer fees will be deducted from the refund amount. Refunds can take up to 14 days to show in your account, depending on your payment services provider.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Non-refundable fees<\/b><span style=\"font-weight: 400;\">: Initial shipping and cash on delivery fees are non-refundable. Refunds apply only to the product value.\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Refund requests can be emailed to [Email Address], along with your order number or phone number, or you can include the details in the package.<\/span><\/p><h3><b>Refunds (Abroad)<\/b><\/h3><p><span style=\"font-weight: 400;\">If you are abroad, you may request a refund within <\/span><b>14 calendar days<\/b><span style=\"font-weight: 400;\"> from the date you received the product.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can return the product to \u039b\u03b5\u03c9\u03c6\u03cc\u03c1\u03bf\u03c2 \u039b\u03c5\u03ba\u03b1\u03b2\u03b7\u03c4\u03c4\u03bf\u03cd 48, \u0395\u0393\u039a\u03a9\u039c\u0397 2401 through any postal service of your choice. You are responsible for the return costs.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tracking<\/b><span style=\"font-weight: 400;\">: Keep the tracking ID to ensure we can locate your package. Include the confirmation email in the package.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Refund process<\/b><span style=\"font-weight: 400;\">: Refunds are processed via bank transfer to your original payment method once the product is received and confirmed to be in its original, unopened condition. For <\/span><b>cash-on-delivery payments<\/b><span style=\"font-weight: 400;\">, provide your IBAN, account holder name, and bank institution name. Bank transfer fees will be deducted from the refund amount. Refunds can take up to 14 days to show in your account, depending on your payment services provider.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Non-refundable fees<\/b><span style=\"font-weight: 400;\">: Initial shipping and cash on delivery fees are non-refundable.<\/span><\/li><\/ul><h3><b>Exchanges (Cyprus)<\/b><\/h3><p><span style=\"font-weight: 400;\">You have the right to request an exchange within <\/span><b>14 calendar days<\/b><span style=\"font-weight: 400;\"> from the date you received the product.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>In-store exchange<\/b><span style=\"font-weight: 400;\">: Visit any of our stores <\/span><span style=\"font-weight: 400;\">(\u039b\u03b5\u03c9\u03c6\u03cc\u03c1\u03bf\u03c2 \u039b\u03c5\u03ba\u03b1\u03b2\u03b7\u03c4\u03c4\u03bf\u03cd 48, \u0395\u0393\u039a\u03a9\u039c\u0397 2401)<\/span><span style=\"font-weight: 400;\"> with the Order Confirmation email as proof of purchase. You can exchange the product for another item or receive a credit note for future use.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Courier exchange<\/b><span style=\"font-weight: 400;\">: Contact <\/span><span style=\"font-weight: 400;\">[Courier Name]<\/span><span style=\"font-weight: 400;\"> via phone [Phone Number] or email [<\/span><span style=\"font-weight: 400;\">Email Address]<\/span><span style=\"font-weight: 400;\"> to arrange the exchange. Include the confirmation email in the package, and keep the tracking ID for reference. You can return the product to <\/span><span style=\"font-weight: 400;\">[\u039b\u03b5\u03c9\u03c6\u03cc\u03c1\u03bf\u03c2 \u039b\u03c5\u03ba\u03b1\u03b2\u03b7\u03c4\u03c4\u03bf\u03cd 48, \u0395\u0393\u039a\u03a9\u039c\u0397 2401]<\/span><span style=\"font-weight: 400;\"> through any postal service of your choice.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the exchanged product has a <\/span><b>higher value<\/b><span style=\"font-weight: 400;\">, the difference will be paid by cash on delivery<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the exchanged product has a <\/span><b>lower value<\/b><span style=\"font-weight: 400;\">, the difference will be refunded as per the refund policy.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellations and returns We hope you&#8217;ll love every purchase from our website, but if you change your mind, we allow<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12980","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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