SHIPPING & DELIVERY

Order tracking details

Soon after your order has been placed, you will receive a shipment confirmation email that includes tracking information.

Processing
Please allow 3-5 business days for our team to process your order. Orders received after 3 PM will be processed on the next business day.

Cyprus
We deliver our products in Nicosia, Larnaca, Limassol, Ammochosto. Deliveries are made either to pick-up points or directly to homes, except for certain limited-service areas.

Orders are processed and shipped only on business days (Monday – Friday) excluding holidays.

Delivery is typically completed within 5-10 working days of placing your order. Unless the item is out of stock, shipping will be delayed.

Pick-up point shipping within Cyprus is free for all orders.

We offer free standard delivery shipping on orders over €250 in Nicosia within a radius of 20 kilometers. Other shipments are charged €30.

International Shipping

Not included

We strive to ensure timely delivery; however, we are not responsible for delays due to factors beyond our control, including, but not limited to, carrier delays. If a delay occurs, we will use our best endeavours to inform you by communicating relevant shipping delay updates. 

For delays, please contact us.

If no one is available when your parcel arrives, the carrier will leave a notice with instructions for picking up your order or rescheduling delivery.

Deliveries will not be made on public holidays. In such cases, your order will arrive on the next business day.

Customers are responsible for any local customs duties. We cannot take responsibility for customs clearance delays, though we will try to minimise any potential delays.

Legal title to the product purchased will pass to you upon shipment of your order. Risk in the product will remain with us until it is delivered to you at the address specified when placing your order.

Lost or damaged orders

Should an order be seized or abandoned due to certain circumstances, we will not be able to retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to: (i) failure to provide required customs documents, (ii) refusal to pay customs duties, or (iii) attempts to deliver were unsuccessful, and you were unreachable.

If your order arrives damaged, please email us at info@daikincy.com with your order number and a photo of the damaged item. We address these cases individually and will work with you towards a satisfactory resolution.

Returns

We want you to be completely satisfied with your purchase. If you’re unhappy for any reason, see our Refund Policy in our ‘Cancellations and Returns’ policy.

If your order benefited from a discount or offer, such as a custom bundle or cart value promotion, please refer to our Refund Policy in our ‘Cancellations and Returns’ policy for how the refund amount will be calculated.

How to Return

To initiate a return, simply contact us to obtain a return authorization number. Once we receive your returned product, we will process your refund.

Please refer to our ‘Cancellations and Returns’ policy.

For further inquiries, please contact us at info@daikincy.com.